
bichar
Why citizen experience matters more than service indicators
Public services should measure whether citizens understand the process, not only speed.
Nabin Acharya
World, technology and environment desk.

Public services should measure whether citizens understand the process, not only speed.

Wider roads alone do not improve mobility; safe walking is infrastructure too.

Initial agreement focuses on shared data for glaciers, water and mountain settlements.

A technical group will develop common measurement standards for cross-border pollution.

Talks cover minimum security practices and open verification for government portals.